Shipping policy
At STRYX, we aim to get your order packed and shipped as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after purchase. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.
Please note that processing times may be longer during product launches, sales periods, or public holidays.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
New Zealand:
Estimated delivery within 2–7 business days.
Australia:
Estimated delivery within 5–12 business days.
International Orders:
Delivery times vary by country and carrier.
Please note that shipping timeframes are estimates only and are not guaranteed.
Tracking
Once your order has been shipped, tracking details will be sent to the email address provided at checkout.
If you do not receive your tracking information within a few business days, please contact us at:
contact.stryxco@gmail.com
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information provided at checkout is accurate.
STRYX is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping details, please contact us immediately.
Delays
While we work hard to ensure orders arrive on time, delays may occasionally occur due to:
- courier delays
- customs processing
- weather events
- high shipping volumes
- public holidays
STRYX is not responsible for delays once an order has been handed to the shipping carrier.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us as soon as possible at:
contact.stryxco@gmail.com
We will work with the shipping carrier to help resolve the issue.
Contact
For any shipping-related questions, please contact: